How does the vitality linked excess work?
Please note the excess is per person per plan year.
Take a look at the Guide to Personal Healthcare for full details on all the elements of our cover
Guide to Personal Healthcare
Personal Healthcare terms and conditions
Our private health insurance gives you piece of mind that you won't just get looked after when you're in hospital. Care starts the minute you call us. You'll speak to someone who listens, who understands and who'll do everything they can to help.
HOW TO MAKE A CLAIM
If you're unwell, the first thing to do is to visit your GP. If they refer you for treatment, tell them you have cover with VitalityHealth and ask for the following:
- • Full details of your condition/injury, diagnosis and intended treatment.
• Full name and address of the specialist or therapist and the hospital/clinic you've been referred to.
Once you've got a referral you’ll need to register your claim and check you’re covered. You can make a claim online 24 hours a day, 7 days a week on the Member Zone. It's secure, will only take a few minutes and we’ll aim to get back to you by midday on the next working day. Once your claim’s approved we’ll send you an authorisation letter. You should take this letter to your appointment to show you’re covered.
You can also register your claim by calling us on the number on your membership card.
When you call, select the option to 'get authorisation for treatment' so that you go through to our dedicated Claims Team. Make sure you have your membership number on hand when you call. Our Claims Team is available Monday-Friday 8am to 7pm and Saturday 9am to 1pm. Please note our offices will be closed on bank holidays.
YOUR VITALITY REWARDS AND BENEFITS CAN BE FOUND HERE:
Vitality - health and life insurance that rewards you for being healthy
INTRODUCING THE NEW VITALITY GP SERVICE
What about prescriptions you ask?
Get your moles checked?
0208 207 7394
Proactive Medical & Life Ltd Registration Number: 06483379 is an Appointed Representative of Healthnet Services Limited, who are authorised and regulated by the Financial Conduct Authority. Healthnet Services Limited entered on the FCA register No 312313