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Complaints Log

This page is a dedicated space where our clients can report any issues or concerns they've experienced with their insurance provider or service. The purpose of this log is to effectively record and facilitate the resolution of complaints in a structured manner, ensuring every client's voice is heard and responded to promptly.

This user-friendly interface will guide you through a series of questions about your recent experiences with your insurance provider. You will be asked to provide details about your identity, your policy, the nature and timeline of your communication, and the specifics of your complaint. This information is crucial in helping us understand the context and magnitude of the problem, to take appropriate actions, and ultimately assist you in resolving the issue with your provider.

Our aim is to take every complaint as an opportunity to assist and support our clients, and to reassure them that their satisfaction is our top priority. We appreciate your valuable feedback and will strive to help resolve all concerns promptly and professionally.

Alternatively if something goes wrong, you can complain to this AR or to this AR's principal firm. You may also be able to then complain against the principal to the Financial Ombudsman Service(FOS).

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