Last updated: April 14, 2023
Who we are
Proactive Medical & Life Ltd trading as Proactive Insurance is a UK-based insurance company providing insurance products and services to customers across the country. Our registered address is:
Proactive Medical & Life Ltd
30 Grosvenor Road
Information we collect
We may collect and process the following categories of personal information:
a. Personal identification information: This includes your name, date of birth, nationality, gender, and marital status.
b. Contact information: This includes your postal address, email address, and phone number.
c. Financial information: This includes your bank account and credit card details, and information about your financial history.
d. Employment information: This includes your employment history, income, and employer details.
e. Insurance-related information: This includes details about your current insurance policies, claims history, and other relevant information.
f. Technical information: This includes your IP address, browser type, operating system, and other technical details related to your device and how you access our website.
How we use your information
We use your personal information for the following purposes:
a. To provide you with the products and services you request, including processing quotes, managing policies, and handling claims.
b. To communicate with you, including sending policy documents, notices, and promotional materials.
c. To improve our products, services, and website, including personalising your experience on our website.
d. To verify your identity, prevent fraud, and comply with legal and regulatory requirements.
e. To process payments and manage your account.
Legal basis for processing your information
We process your personal information based on the following legal grounds:
a. Consent: We will obtain your consent to process your personal data for specific purposes, such as marketing communications.
b. Contract: Processing your personal data is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
c. Legal obligation: We are required to process your personal data to comply with legal and regulatory requirements.
d. Legitimate interests: We may process your personal data when it is necessary for our legitimate interests or those of a third party, provided that these interests do not override your rights and freedoms.
Disclosure of your information
We may share your personal information with third parties under the following circumstances:
a. Service providers: We may share your personal information with our trusted service providers who help us deliver our products and services, such as payment processors, IT service providers, and marketing agencies.
b. Legal and regulatory authorities: We may share your personal information when required to do so by law, to comply with legal and regulatory requirements, or to protect our rights and interests.
c. Business transfers: We may share your personal information in connection with a merger, acquisition, or sale of all or a portion of our assets.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve any disputes or claims.
Under the GDPR and UK Data Protection Act 2018, you have the following rights in relation to your personal information:
a. The right to access your personal data.
b. The right to rectify incorrect or incomplete data.
c. The right to erase your personal data, subject to certain limitations.
d. The right to restrict the processing of your personal data in certain circumstances.
e. The right to object to the processing of your personal data for direct marketing purposes or when processing is based on our legitimate interests.
f. The right to data portability, which allows you to obtain and reuse your personal data for your own purposes across different services.
g. The right to withdraw consent at any time, where we rely on consent to process your personal data.
h. The right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.
To exercise any of your rights, please contact us using the contact information provided below.
Data Protection Officer Proactive Insurance Ltd. 30 Grosvenor Road, Borehamwood, Herts, WD6 1BT
Email: email@example.com Phone: +44 (0)20 8207 7394